We’ve received some great questions about GameGolf KZN AI — our all-new game intelligence system — so we’ve put together this quick FAQ to help you get the most out of your device, app, and membership.
Q1. What is GameGolf KZN AI and how will it help my game?
GameGolf KZN AI is our advanced analytics engine built into the GameGolf system. It tracks your shot data, analyses trends over time, and delivers insights that help you play smarter, not harder.
Q2. How many rounds do I need to play to get the most value out of GameGolf KZN AI?
The GameGolf KZN AI dashboard is designed for both players who play regularly and the fair weather golfer who occasionally play. The more data you feed in, the sharper your insights become — but you’ll still see value even after just a few rounds. The performance dashboard populates your data straight away after your first round but for Smart Caddie you will need to play 5 rounds before the strategies will start to make sense.
Q3. Do I need any extra hardware or subscriptions?
GameGolf KZN AI is the only system currently supported on our new infrastructure to upload new rounds of golf to our dashboard. Once you have the GameGolf KZN AI system, simply update the app and dashboard when prompted — no new hardware required unless you choose to upgrade. You will receive one year free membership with purchase.
Q5. Where does GameGolf KZN AI ship to?
We currently offer free shipping worldwide, with delivery times of 3–7 business days. You can see the full list on our shopping cart. Free shipping applies to certain regions - see website for details.
Q6. Is GameGolf KZN AI compatible with my Smartwatch or Apple Watch?
Not yet but we will have more details on this in 2026.
Q7. Can I play music on my phone while using GameGolf KZN AI for shot detection?
Yes, you can listen to music or use other apps while GameGolf KZN AI runs in the background.
Q8. Can I play without a data/cellular connection?
Yes, it is possible to play without an internet or cellular connection. You can even leave your phone in the clubhouse. The GPS Tracker stores all of the round data and you can upload via the app when your phone is reconnected to the GPS tracker and you have an internet connection. An internet or cellular connection is required for Smart Caddie and Rangefinder game features.
Q9. What is the difference between 2nd generation and 3rd generation sensors?
The new 3rd generation sensors feature faster response, improved precision, and greater durability. The shot detection algorithms are continuously improving and we will have the ability in later releases to adjust the sensor sensitivity to align with your playing style Updates are triggered within the app.
Q10. Does GameGolf KZN AI come with a 1-year membership included?
Yes, as part of this campaign, each KZN AI system includes a complimentary 12-month membership.
Q11. Is my course mapped?
We have 38,000 courses mapped worldwide. You can verify yours directly in the GameGolf KZN AI app. If your course isn’t mapped or has had renovations done just reach out to our support team and we can get it mapped.
Q13. I’ve been a GameGolf user but can’t access my account. Is my old data still there?
Yes, we’ve recently migrated to a new GameGolf platform, ensuring you retain access to your historic rounds.
If you’d like us to migrate your data, please provide:
- Account Username
- Account Email Address
Once migrated, you can view all previous rounds but can only upload new data via the GameGolf KZN AI automatic shot-tracking device.
Q14. How does Smart Caddie work?
Smart Caddie represents a breakthrough in golf intelligence, using your last 20 rounds of data to provide data-driven insights for informed club decisions. Our custom-built algorithm calculates your typical club distances using only full swing shots, automatically filtering out duffs, mishits, and unusually short shots caused by obstacles. It even excludes unconventional shots like punch-outs with short irons or bump-and-runs.
But Smart Caddie goes beyond just your swing data. If you've played a course before, it reviews your previous performance on those specific holes, providing insights to help you make better decisions about which club to use and what shot shape to hit based on your historical success patterns.
The "Plays-Like" distance feature accounts for real-world conditions by calculating the adjusted target distance based on temperature, wind speed and direction, barometric pressure, elevation, and humidity. It's like having a personal caddie who has analyzed every shot you've ever hit and provides the data you need to make informed decisions about how environmental factors will affect your ball flight.
Q15. Do I have to tap the smart sensor to the GPS Tracker?
No, unlike previous generation products, GameGolf KZN AI has a built in smart sensors to accurately detect when a shot is hit and what club was used. There is no need to tag.
Q16. Is there a warranty?
All GameGolf KZN AI systems include a 1-year limited warranty covering manufacturing defects.
Q17. Are the batteries in the sensors replaceable?
Yes, each sensor uses a replaceable CR2032 coin-cell battery, easily swapped with the included tool.
Q18. How many rounds can I play on one GPS Tracker charge?
A fully charged battery will typically give you 10 hours of tracking on a single charge, depending on conditions and usage.
Q19. Can I have more than one GameGolf account?
Yes, you can have multiple accounts but each account needs to have its own membership. If you would like to start afresh with a new account you can contact support and they can transfer membership to a new account.
If you have any other questions, simply email support@gamegolf.com and our support team will be happy to help.